Samsung Ice Maker Not Dumping Ice [How to Fix]?

Last Updated on November 8, 2022

Most of us know what it feels like to come home to find our refrigerator empty of cold air. But did you know there are more than just four possible reasons why your fridge isn’t making ice? And that there are easy fixes for each of those problems?

How Does the Samsung Ice Maker Work?

Most modern refrigerators function in similar ways. They collect cold air from outside the refrigerator through an evaporator coil, which cools the air down before sending it back inside. Once cooled, the air passes through a condenser coil where heat is removed from the air. Finally, the air returns to the freezer compartment where it is stored until needed again.

This allows for plenty of cold water to be available at any time. Once the tray is filled, the icemaker will not produce additional cubes until the tray has been emptied. This ensures that there is always a ready source of cold water whenever needed.

Why Is The Samsung Refrigerator Ice Maker Not Dumping Ice?

Sometimes, however, you might notice that your tray gets emptier and emptier even though you’re making ice. This could indicate that something is wrong at some point before the ice actually makes its way into the cup.

There are several things that you can look for when trying to determine whether your ice machine is working correctly. These include the following.

Verify That There is Ice

This one might be a good starting point. See if there is any water in the bucket. If there is no water, then it is likely that the water dispenser is broken. You can also check the filter to make sure it is working properly.

Begin by making sure your ice maker is turned on and the ice feature is turned on. You should also make sure that the water valve is correctly attached and is supplying water. When a connection is loose, water cannot enter the ice maker, preventing it from operating at all.

Finally, make sure the defrost feature works. When the defrost system fails, there is no way to remove any ice accumulation. When ice builds up and isn’t removed, it causes a huge problem, as you’ll see later.

Check the Ice Bucket

Perhaps the first place after establishing there is ice is to start is by pulling the ice bucket out and examining the ice within should there be any. Check your owner’s handbook for removal instructions specific to your model. The majority of the time, it’s as simple as pulling it straight out or lifting slightly and pulling.

If the ice within is clumpy, this explains your dumping issue. All you have to do is wait for the ice to defrost and break apart. You may accomplish this in a variety of ways. Clumped ice is difficult to discharge, which might result in inconsistent dispensing.

The reason for irregular dispense here is a lack of consistent use. The augur makes an icy that cannot be easily cracked, meaning it fuses into one solid mass and prevents the icemaker from discharging its contents. Check your freezer periodically.

Child Lock is Active

If the child safety switch is turned off, then the dispenser will be locked and so will the display. So even if there is no water in the refrigerator, you won’t be able to dispensed it because of the child safety switch. This all depends on which model of your Samsung refrigerator has this feature and which one doesn’t.

You may be able to turn off the child lock by going into Settings > General > Restrictions > Child Lock. Make sure that the switch next to “Ice” is turned off.

Check the Ice Maker Raker

If your refrigerator doesn’t have a raking feature, check to see if any chunks of frozen water are stuck inside the freezer compartment. Chunks of frozen water can block the freezer door so that it won’t open.

The good thing is that you can remove any stuck pieces of frozen water by hand. You don’t need to worry about large chunks of frozen water because they tend to stick together and become one big chunk.

That being said, if the raking isn’t an actual problem, then it could just be a faulty ice dispenser. You can always check the manual for any additional details.

Checking the Ice Dispenser

Another reason why your refrigerator might not be making any cold air is because of a clogged up icemaker. Check out the icemaker itself for signs of blockage.

When the chutes are blocked off, that is one major cause why your fridge isn’t dumping ice that it produces. You can attempt to break it or pry it out with your hands, however that might not function. If it does not, pour a little amount of warm water down into it. It ought to break up the ice or you could allow it to melt naturally.

Sometimes, when the freezer door is open, water gets into the chute and freezes up so that other frozen items cannot be dispensed. It’s important to periodically inspect the freezer for any obstructions.

Inspect the Auger Motor

If the augurm is frozen, then check the back wall of the fridge for any ice buildup. If there is no ice buildup, then the augurm may be frozen.

If you need to restart the auger, you can manually depress the augur lever so that the auger starts turning again. Once it does, the heat generated by the auger will melt any ice that has formed in the area. At least for now, that should be enough to keep things from freezing again.

A temporary fix may not be enough to solve your problem. In order to find the root cause of the problem, you’ll need to determine what caused the augur to freeze in the first place. Once you’ve done that, you’ll need to address the underlying cause before any further attempts to repair the augur can be made. An excessive amount of water could lead to permanent harm, so you’ll need to make sure that no additional moisture enters the augur.

Try Resetting It

It could be a mechanical problem, but most likely it’s just a glitch in the system.

If you’re having trouble resetting your fridge, hold down the button that is located either at the front or the side of the icemaker. Hold it for a couple of minutes and you should hear a sound indicating that the fridge has been reset.

Resetting usually works. If not, you can attempt a hard reset by unpluggging the refrigerator and trying it again.

Calling a Professional

Refrigerator repair can sometimes be difficult, but if none of these solutions works, then calling in a professional service technician might be your best option.

If you go the DIY route, you may end up wasting a lot of your own valuable resources, which could result in damage to a part of your refrigerator, voiding the warranty. Also, you might be able to avoid some potential issues by simply calling a professional service technician.


There are many reasons why your ice dispensers may not be working properly. While some issues are easy fixes, others require professional help.

You’ve got a Samsung refrigerator that won’t dump ice.
What should you do?
If you have a Samsung fridge, you probably already know that it has a built-in ice maker.
The problem is that sometimes it stops working properly.
This happens because the ice maker gets clogged with ice crystals.
When this happens, the ice maker won’t produce any ice at all.
There are several ways to fix this problem.
One way is to remove the ice from the ice maker.
Another way is to clean out the ice tray.
Yet another way is to replace the ice maker

Samsung Refrigerator Ice Maker Not Dumping Ice – What to Do

I had the same problem with my Samsung refrigerator ice maker not dumping ice. I tried everything from unplugging the unit to cleaning the ice tray but nothing worked. Finally I called Samsung customer service and they told me to turn off the power to the unit and wait 30 minutes. Then turn it back on and try again. It worked!

1. Check the Ice in the Ice Bucket

Check if the ice bucket is full. If it’s empty, fill it with water. Wait until the water freezes completely. This usually takes about 20 minutes. 2. Make sure the Ice Tray Is Cleaned Answer: Remove the ice tray from the freezer and wipe it clean with a damp cloth. Don’t use soap because it could damage the rubber gasket.

2. Check the Child Lock Feature

Child locks prevent children from opening the door while the appliance is running. To activate the child lock, press and hold down the "lock" button located near the handle. 3. Check the Drain Plug Answer: Unplug the drain plug from the wall outlet.

3. Check the Raker in the Ice Maker

Unscrew the raker from the ice maker. 4. Check the Door Latch Answer: Remove the latch from the door.

4. Check the Ice Dispenser

Remove the dispenser from the freezer. 5. Check the Water Filter 6. Check the Drain Line

5. Check the Auger Motor

1. Remove the ice dispenser from the freezer 2. Check the water filter 3. Check the drain line 4. Check the auger motor 5. Clean the ice maker

6. Be Sure There Is Ice

1. Remove the ice dispensing unit from the freezer 2.Check the water filter 3.Check the drain line 4.Check the auger motor 6.Be sure there is ice

How do I fix my Samsung ice dispenser?

To reset the ice maker on your Samsung fridge, press and hold the power button for about 10 seconds until the display turns off. Then press and hold the "Reset" button located on the back of the unit. Press and release the buttons again to confirm the change.

Why is my Samsung ice maker not dumping ice?

Ice makers are designed to produce ice cubes from water. Ice makers generally have two parts: a freezing chamber where the ice is formed and a dispensing mechanism that dispenses the ice into a storage bin. The freezing chamber contains a refrigeration unit that keeps the ice cold while the dispensing mechanism removes ice from the freezing chamber and drops it into the storage bin. Most ice machines have a built-in timer that controls how long the machine runs. This timer usually cycles between 15 minutes and 24 hours depending on the model. If your ice maker does not release ice after running for a certain period of time, check these common problems: 1 Make sure the ice maker is plugged in.

How do I get my ice maker to dump ice?

To get your ice maker to dump ice, you need to change the setting from “Ice Maker” to “Dump Ice”. To do this, press the button marked “ICE MACHINE” located on the front panel of the freezer. This will open the door of the freezer and allow you access to the interior. Once inside, locate the button marked “DUMP ICE”. Pressing this button will turn off the ice maker and begin dumping ice into the bin.

Why is my ice maker not dumping ice?

If you notice that your Samsung refrigerator is not making any ice, check if the ice dispenser is working properly. It could be that the ice maker is broken. If you see that the ice dispenser is not working, try to reset the ice maker manually. To do this, press the button located on the back side of the ice maker. This button is usually red or orange in color. Once you press the button, wait until the ice maker stops making noise. After that, turn off the power supply to the unit. Then, remove the ice tray from the freezer compartment. Remove the ice cubes from the tray and place them into a bucket. Replace the ice tray and put the bucket under the ice maker. Press the button again to start the ice maker. Wait until the ice maker starts making ice again.

How do I reset my Samsung refrigerator ice maker?

Samsung ice dispensers are designed to dispense ice from the freezer into any glass. This is done by using a lever to push down on the top of the ice dispenser. The lever pushes down on the bottom of the ice tray causing the ice to drop into the glass. The problem with this model is that the lever does not always release the ice properly. It releases the ice slowly and sometimes the lever sticks. To fix this problem, remove the ice tray and clean the area around the lever. Then put the ice tray back in place and try again. If this still doesn’t work, replace the ice tray.

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